开发者平台

报表管理管理

坐席操作明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/agentstate

接口参数

参数说明备注
info筛选条件： {"filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_num":"1001",//坐席工号，名称 "ag_sta_type":1,//坐席状态，0或1 "group_id":0 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "1",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_num": "testst ",
        "group_id": "0",
        "ag_name": "",
        "ag_sta_type": "\u767b\u5f55",
        "ag_sta_reason": "",
        "ag_login_ip": "\u9759\u6001\u5750\u5e2d",
        "start_time": "2015-03-27 14:13:16",
        "duration": "00:00:32",
        "bend": "\u7ed3\u675f",
        "end_time": "2015-03-27 14:13:48"
    }]
}

结果字段说明

字段说明
ag_num坐席工号
group_id业务组ID
ag_name坐席名称
ag_sta_type坐席状态类型（1、登录2、置忙）
ag_sta_reason置忙原因ID
ag_login_ip登录ip地址
start_time开始时间
duration状态持续时长
bend是否中断
end_time结束时间

呼出明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/callout

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time(如果是以结束时间来查询用end_start_time)":"2015-12-01 00:00:00", "end_time(如果是以结束时间来查询用end_end_time)":"2015-12-01 12:00:00", "ag_num":"1001", "result":0, "ag_phone":"8001", "cus_phone":"18292033110", "que_id":12, "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "2",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_num": "abcd",
        "group_id": "0",
        "call_id": "def_12345678",
        "ag_name": "abcd",
        "ag_phone": "8001",
        "cus_phone": "18810439471",
        "que_name": "\u547c\u5165\u547c\u51fa",
        "start_time": "2015-04-03 18:15:07",
        "end_time": "2015-04-03 18:18:31",
        "ring_secs": "20",
        "conn_secs": "184",
        "all_secs": "204",
        "result": "0"
    }, {
        "ag_num": "abcd",
        "group_id": "0",
        "ag_name": "abcd",
        "ag_phone": "8001",
        "cus_phone": "18810439471",
        "que_name": "\u547c\u5165\u547c\u51fa",
        "start_time": "2015-04-03 18:20:17",
        "end_time": "2015-04-03 18:20:35",
        "ring_secs": "18",
        "conn_secs": "0",
        "all_secs": "18",
        "result": "1"
    }]
}

结果字段说明

字段说明
ag_num坐席工号
group_id业务组ID
call_id呼叫ID
ag_name坐席名称
ag_phone分机号
cus_phone客户号码
que_name技能组名称
start_time开始时间
end_time结束时间
ring_secs振铃时长
conn_secs通话时长
all_secs总时长
result呼叫结果

result(呼叫结果)说明

状态 说明
0接通
1振铃放弃
2未接

呼入明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/callin

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time(如果是以结束时间来查询用end_start_time)":"2015-12-01 00:00:00", "end_time(如果是以结束时间来查询用end_end_time)":"2015-12-01 12:00:00", "ag_num":"1001", "result":0, "caller":"5630122", "called":"18292033110", "que_id":12, "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "8",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_name": "",
        "group_id": "0",
        "call_id": "1001989",
        "server_num": "25252525",
        "caller": "13581583192",
        "called": "",
        "ag_num": "",
        "que_name": "",
        "start_time": "2015-04-17 13:37:06",
        "quein_time": "",
        "caller_areacode": "010",
        "caller_areaname": "\u5317\u4eac \u5317\u4eac",
        "called_areaname": "",
        "called_areacode": "",
        "conn_time": "",
        "end_time": "2015-04-17 13:37:06",
        "ivr_secs": "0",
        "wait_secs": "0",
        "conn_secs": "0",
        "all_secs": "0",
        "result": "1"
    }]
}

结果字段说明

字段说明
ag_name坐席名称
group_id业务组ID
call_id呼叫ID
server_num服务号码
caller主叫号码
called被叫号码
ag_num坐席工号
que_name技能组名称
start_time开始时间
quein_time进技能组时间
caller_areacode主叫区号
caller_areaname主叫地区名
called_areaname被叫地区名
called_areacode被叫区号
conn_time接通时间
end_time结束时间
ivr_secsIVR时长
wait_secs技能组等待时长
conn_secs通话时长
all_secs总时长
result呼叫结果

result(呼叫结果)说明

状态说明
0接通
1IVR挂机
2留言
3未接通
4未接通留言
5排队溢出
9非白名单号码
101ivr超限
102企业未启用
103企业已过期
104余额不足
105不在接通时间内
106未设置日程
107企业不存在
108黑名单
109非白名单号码

单个呼入明细详情报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/transcall

接口参数

参数说明备注
call_id呼叫ID必须

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403call_id不能为空
200ok

结果示例

{
    "code": "200",
    "message": "ok",
    "data": [{
        "que_name": "",
        "ag_num": "8019 ",
        "ag_phone": "35346346",
        "ent_que_time": "2015-04-17 13:37:06",
        "assign_time": "",
        "link_time": "",
        "end_time": "2015-04-17 13:37:06",
        "que_secs": "0",
        "ring_secs": "0",
        "conn_secs": "0",
        "all_secs": "0",
        "result": "\u672a\u8f6c\u6280\u80fd\u7ec4",
        "endresult": "\u672a\u8bbe\u7f6e"
    }]
}

结果字段说明

字段说明
que_name技能组名称
ag_name坐席名称
ag_phone坐席号码
ent_que_time进技能组时间
assign_time分配坐席时间
link_time接通时间
end_time结束时间
que_secs排队时长
ring_secs振铃时长
conn_secs通话时长
all_secs总时长
result分配结果
endresult结果

result(分配结果)说明

状态说明
0成功
1主叫放弃
2坐席未接
3排队超时
4排队溢出
5无坐席溢出
11用户挂机
12坐席挂断
21未转技能组

endresult(结果)说明

状态说明
1主叫放弃
2坐席未接
3排队超时
4排队溢出
5无坐席溢出
11用户挂机
12坐席挂断
21未转技能组

坐席通话明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/call

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_num":"1001", "result":0, "ag_phone":"5630122", "cus_phone":"18292033110", "que_id":12, "call_type":13, "endresult":"未呼通", "call_id":"11022933", "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "1",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_num": "8006",
        "group_id": "0",
        "ag_name": "\u5f20\u4e09",
        "ag_phone": "8001",
        "cus_phone": "59000300",
        "que_name": "\u547c\u5165\u547c\u51fa",
        "call_type": "\u547c\u5165",
        "call_id": "1000522",
        "start_time": "2015-03-24 14:04:02",
        "cus_phone_areacode": "",
        "cus_phone_areaname": "",
        "end_time": "2015-03-24 14:04:21",
        "conn_secs": "11",
        "ag_phone_areacode": "",
        "ag_phone_areaname": "",
        "result": "0",
        "endresult": "\u7528\u6237\u6302\u65ad"
    }]
}

结果字段说明

字段说明
ag_num坐席工号
group_id业务组ID
ag_name坐席名称
ag_phone坐席号码
cus_phone客户号码
que_name技能组名称
call_type呼叫类型
call_id呼叫ID
start_time开始时间
cus_phone_areacode客户号码区号
cus_phone_areaname客户号码地区名
end_time结束时间
conn_secs通话时长
ag_phone_areacode坐席号码区号
ag_phone_areaname坐席号码地区名
result呼叫结果
endresult结果

call_type(呼叫类型)说明

状态说明
1呼出
2呼入
3呼出转接
4呼入转接
5呼出拦截
6呼入拦截
7被咨询
9监听

result(呼叫结果)说明

状态说明
0接通
1振铃放弃
2未接

endresult(结果)说明

状态说明
11用户挂断
12坐席挂断

咨询三方通话明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/conference

接口参数

参数说明备注
info筛选条件：{ "filter": "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_ernum":"1002", "endresult":0, "call_phone":"18220211333", "ext_phone":"18220221333", "max_secs":50, "min_secs":10, "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "1",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_ernum": "8005",
        "group_id": "0",
        "call_phone": "18310132160",
        "que_name": "",
        "ag_ednum": "",
        "ext_phone": "13810280803",
        "start_time": "2015-04-22 13:15:09",
        "conn2_time": "",
        "conn1_secs": "0",
        "conn2_secs": "0",
        "conn_secs": "0",
        "endresult": "0",
        "ag_ername": "8005",
        "ag_edname": ""
    }]
}

结果字段说明

字段说明
ag_ernum坐席工号
group_id业务组ID
call_phone客户号码
que_name技能组名称
ag_ednum第三方坐席工号
ext_phone第三方号码
start_time开始时间
conn2_time接通第三方时间
conn1_secs第二段通话时长
conn2_secs第三段通话时长
conn_secs通话时长
endresult呼叫结果
ag_ername坐席名称
ag_edname第三方坐席名称

endresult(呼叫结果)说明

状态 说明
0挂断
1转接
2拦截

监听强插通话详单

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/monitor

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_ernum":"1002", "endresult":0, "call_phone":"18220211333", "ext_phone":"18220221333", "max_secs":50, "min_secs":10, "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "1",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_ernum": "8005",
        "group_id": "0",
        "call_phone": "8004",
        "que_name": "\u547c\u5165\u547c\u51fa",
        "ag_ednum": "8007",
        "ext_phone": "18310132160",
        "start_time": "2015-04-22 13:21:51",
        "conn2_time": "2015-04-22 13:22:08",
        "conn1_secs": "9",
        "conn2_secs": "3",
        "conn_secs": "12",
        "endresult": "2",
        "ag_ername": "8005",
        "ag_edname": "8007"
    }]
}

结果字段说明

字段说明
ag_ernum被监听坐席工号
group_id业务组ID
call_phone分机号
que_name技能组名称
ag_ednum监听坐席工号
ext_phone客户号码
start_time开始时间
conn2_time接通第三方时间
conn1_secs第二段通话时长
conn2_secs第三段通话时长
conn_secs通话时长
endresult呼叫结果
ag_ername被监听坐席名称
ag_edname监听坐席名称

endresult(呼叫结果)说明

状态说明
0挂断
1转接
2拦截

漏话明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/lost

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "caller":"5829910", "server_num":"5829910", "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "10",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "caller": "13581583192",
        "que_name": "",
        "server_num": "25252525",
        "start_time": "2015-04-17 13:35:10",
        "caller_areacode": "",
        "caller_areaname": "",
        "reason": "IVR\u8d85\u9650"
    }]
}

结果字段说明

字段说明
caller主叫
que_name技能组名称
server_num服务号码
start_time开始时间
caller_areacode主叫区号
caller_areaname主叫地区名
reason漏话原因

reason(漏话原因)说明

状态说明
1IVR超限
2未启用
3过期
4余额不足
5不在接通时间
6未设置日程
7未找到企业
8黑名单
9非白名单号码
101IVR挂机
102留言
103未接通
104未接通留言
109非白名单号码

技能组转移明细报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/detail/queuetranscall

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_num":"1003", "ag_phone":"8002", "cus_phone":"18290012211", "que_id":"2",//技能组id "que_id_trans":"3",//转移的技能组id "group_id":1 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "1",
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_num": "8005 8005",
        "group_id": "0",
        "ag_name": "8005",
        "ag_phone": "18310132160",
        "cus_phone": "59000300",
        "que_name": "IVP\u7ec4",
        "start_time": "2015-04-22 13:36:00",
        "que_name_trans": "\u9910\u996e\u5ba2\u6237\u7ec4"
    }]
}

结果字段说明

字段说明
ag_num坐席工号
group_id业务组ID
ag_name坐席名称
ag_phone坐席电话
cus_phone客户电话
que_name技能组名称
start_time开始时间
que_name_trans转入的技能组名称

呼叫中心整体话务(月)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/system/month

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": 1,
    "rows": [{
        "ivr_num": "964",
        "in_num": "340",
        "lost_num": "262",
        "lost_secs": "8509",
        "lost10_num": "68",
        "lost20_num": "121",
        "lost25_num": "139",
        "lost30_num": "152",
        "lost35_num": "172",
        "lost40_num": "181",
        "conn_num": "70",
        "queue_secs": "9975",
        "ring_num": "339",
        "ring_secs": "3119",
        "conn5_num": "39",
        "conn10_num": "53",
        "conn15_num": "60",
        "conn20_num": "62",
        "conn30_num": "67",
        "login_secs": "3004208",
        "conn_secs": "2309",
        "wait_secs": "6603",
        "deal_secs": "0",
        "start_date": "2015-04",
        "date": "2015-04",
        "in_rate": "35.27%",
        "avg_lostsecs": 32,
        "conn_rate": "20.59%",
        "avg_queuesecs": 29,
        "avg_ringsecs": 9,
        "agents": 2,
        "avg_connsecs": 33,
        "avg_waitsecs": 94,
        "avg_dealsecs": 127,
        "avg_num": 35,
        "work_rate": "0.3%",
        "conn5_rate": "55.71%",
        "conn10_rate": "75.71%",
        "conn15_rate": "85.71%",
        "conn20_rate": "88.57%",
        "conn30_rate": "95.71%",
        "lost10_rate": "25.95%",
        "lost20_rate": "46.18%",
        "lost25_rate": "53.05%",
        "lost30_rate": "58.02%",
        "lost35_rate": "65.65%",
        "lost40_rate": "69.08%"
    }]
}

结果字段说明

字段说明
ivr_numIVR呼入总量
in_num呼入量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
login_secs登录时长
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
start_date开始时间
date日期
in_rate呼入呼叫率
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
avg_num平均总量
work_rate工作率
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率

呼叫中心整体话务(日)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/system/day

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "1289575",
        "vcc_id": "2",
        "time_stamp": "21",
        "start_date": "2015-12",
        "nowdate": "2015-12-21",
        "ivr_num": "2",
        "in_num": "0",
        "lost_num": "0",
        "lost_secs": "0",
        "lost10_num": "0",
        "lost20_num": "0",
        "lost25_num": "0",
        "lost30_num": "0",
        "lost35_num": "0",
        "lost40_num": "0",
        "conn_num": "0",
        "queue_secs": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "conn5_num": "0",
        "conn10_num": "0",
        "conn15_num": "0",
        "conn20_num": "0",
        "conn30_num": "0",
        "login_secs": "6873",
        "conn_secs": "0",
        "wait_secs": "0",
        "deal_secs": "0",
        "date": "2015-12-21",
        "in_rate": "0%",
        "avg_lostsecs": "0",
        "conn_rate": "0%",
        "avg_queuesecs": "0",
        "avg_ringsecs": "0",
        "agents": 1,
        "avg_connsecs": "0",
        "avg_waitsecs": "0",
        "avg_dealsecs": 0,
        "avg_num": 0,
        "work_rate": "0%",
        "conn5_rate": "0%",
        "conn10_rate": "0%",
        "conn15_rate": "0%",
        "conn20_rate": "0%",
        "conn30_rate": "0%",
        "lost10_rate": "0%",
        "lost20_rate": "0%",
        "lost25_rate": "0%",
        "lost30_rate": "0%",
        "lost35_rate": "0%",
        "lost40_rate": "0%"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业Id
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
nowdate日期
ivr_numIVR呼入总量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
login_secs登录时长
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
date日期
in_rate呼入呼叫率
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
avg_num平均总量
work_rate工作率
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率

呼叫中心整体话务(小时)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/system/hour

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "1427034",
        "vcc_id": "2",
        "time_stamp": "18",
        "start_date": "2015-12-21",
        "ivr_num": "1",
        "in_num": "0",
        "lost_num": "0",
        "lost_secs": "0",
        "lost10_num": "0",
        "lost20_num": "0",
        "lost25_num": "0",
        "lost30_num": "0",
        "lost35_num": "0",
        "lost40_num": "0",
        "conn_num": "0",
        "queue_secs": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "conn5_num": "0",
        "conn10_num": "0",
        "conn15_num": "0",
        "conn20_num": "0",
        "conn30_num": "0",
        "login_secs": "0",
        "conn_secs": "0",
        "wait_secs": "0",
        "deal_secs": "0",
        "date": "2015-12-21 18\u65f6",
        "in_rate": "0%",
        "avg_lostsecs": "0",
        "conn_rate": "0%",
        "avg_queuesecs": "0",
        "avg_ringsecs": "0",
        "agents": 0,
        "avg_connsecs": "0",
        "avg_waitsecs": "0",
        "avg_dealsecs": 0,
        "avg_num": "0",
        "work_rate": "0%",
        "conn5_rate": "0%",
        "conn10_rate": "0%",
        "conn15_rate": "0%",
        "conn20_rate": "0%",
        "conn30_rate": "0%",
        "lost10_rate": "0%",
        "lost20_rate": "0%",
        "lost25_rate": "0%",
        "lost30_rate": "0%",
        "lost35_rate": "0%",
        "lost40_rate": "0%"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业Id
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
ivr_numIVR呼入总量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
login_secs登录时长
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
date日期
in_rate呼入呼叫率
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率

呼叫中心整体话务(半小时)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/system/halfhour

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "1552473",
        "vcc_id": "2",
        "time_stamp": "36",
        "start_date": "2015-12-21",
        "ivr_num": "1",
        "in_num": "0",
        "lost_num": "0",
        "lost_secs": "0",
        "lost10_num": "0",
        "lost20_num": "0",
        "lost25_num": "0",
        "lost30_num": "0",
        "lost35_num": "0",
        "lost40_num": "0",
        "conn_num": "0",
        "queue_secs": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "conn5_num": "0",
        "conn10_num": "0",
        "conn15_num": "0",
        "conn20_num": "0",
        "conn30_num": "0",
        "login_secs": "0",
        "conn_secs": "0",
        "wait_secs": "0",
        "deal_secs": "0",
        "date": "2015-12-21 18:00",
        "in_rate": "0%",
        "avg_lostsecs": "0",
        "conn_rate": "0%",
        "avg_queuesecs": "0",
        "avg_ringsecs": "0",
        "agents": 0,
        "avg_connsecs": "0",
        "avg_waitsecs": "0",
        "avg_dealsecs": 0,
        "avg_num": "0",
        "work_rate": "0%",
        "conn5_rate": "0%",
        "conn10_rate": "0%",
        "conn15_rate": "0%",
        "conn20_rate": "0%",
        "conn30_rate": "0%",
        "lost10_rate": "0%",
        "lost20_rate": "0%",
        "lost25_rate": "0%",
        "lost30_rate": "0%",
        "lost35_rate": "0%",
        "lost40_rate": "0%"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业Id
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
ivr_numIVR呼入总量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
login_secs登录时长
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
date日期
in_rate呼入呼叫率
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率

技能组话务(月)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/queue/month

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "que_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": 1,
    "rows": [{
        "in_num": "139",
        "lost_num": "91",
        "lost_secs": "1634",
        "lost10_num": "38",
        "lost20_num": "70",
        "lost25_num": "74",
        "lost30_num": "79",
        "lost35_num": "84",
        "lost40_num": "86",
        "conn_num": "48",
        "queue_secs": "2194",
        "ring_num": "127",
        "ring_secs": "1201",
        "conn5_num": "30",
        "conn10_num": "39",
        "conn15_num": "43",
        "conn20_num": "44",
        "conn30_num": "46",
        "conn_secs": "1446",
        "wait_secs": "1247",
        "deal_secs": "0",
        "lost1_num": "0",
        "lost1_secs": "0",
        "lost3_num": "0",
        "lost3_secs": "0",
        "lost4_num": "0",
        "lost4_secs": "0",
        "lost5_num": "0",
        "lost5_secs": "0",
        "queue_id": "2",
        "queue_name": "\u547c\u5165\u547c\u51fa",
        "start_date": "2015-04",
        "date": "2015-04",
        "queue_in_num": 139,
        "avg_lostsecs": 18,
        "conn_rate": "34.53%",
        "avg_queuesecs": 16,
        "avg_ringsecs": 9,
        "avg_connsecs": 30,
        "avg_waitsecs": 26,
        "avg_dealsecs": 56,
        "conn5_rate": "62.5%",
        "conn10_rate": "81.25%",
        "conn15_rate": "89.58%",
        "conn20_rate": "91.67%",
        "conn30_rate": "95.83%",
        "lost10_rate": "41.76%",
        "lost20_rate": "76.92%",
        "lost25_rate": "81.32%",
        "lost30_rate": "86.81%",
        "lost35_rate": "92.31%",
        "lost40_rate": "94.51%",
        "avg_lost1_secs": "0",
        "avg_lost3_secs": "0",
        "avg_lost4_secs": "0",
        "avg_lost5_secs": "0"
    }]
}

结果字段说明

字段说明
in_num呼入量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
lost(x)_num(x)s放弃量
lost(x)_secs(x)s放弃时长
queue_id技能组ID
queue_name技能组名称
start_date开始时间
date日期
queue_in_num技能组进线量
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率
avg_lost(x)_secs平均(x)s放弃时长

技能组话务(日)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/queue/day

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "que_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "20523",
        "vcc_id": "2",
        "queue_id": "616",
        "queue_name": "\u8d22\u52a1\u7ec4",
        "time_stamp": "18",
        "start_date": "2015-12",
        "nowdate": "2015-12-18",
        "in_num": "2",
        "lost_num": "1",
        "lost_secs": "61",
        "lost10_num": "0",
        "lost20_num": "0",
        "lost25_num": "0",
        "lost30_num": "0",
        "lost35_num": "0",
        "lost40_num": "0",
        "conn_num": "1",
        "queue_secs": "66",
        "ring_num": "1",
        "ring_secs": "5",
        "conn5_num": "1",
        "conn10_num": "1",
        "conn15_num": "1",
        "conn20_num": "1",
        "conn30_num": "1",
        "conn_secs": "1",
        "wait_secs": "5",
        "deal_secs": "0",
        "lost1_num": "0",
        "lost1_secs": "0",
        "lost3_num": "1",
        "lost3_secs": "61",
        "lost4_num": "0",
        "lost4_secs": "0",
        "lost5_num": "0",
        "lost5_secs": "0",
        "date": "2015-12-18",
        "queue_in_num": 2,
        "avg_lostsecs": 61,
        "conn_rate": "50%",
        "avg_queuesecs": 33,
        "avg_ringsecs": 5,
        "avg_connsecs": 1,
        "avg_waitsecs": 5,
        "avg_dealsecs": 6,
        "conn5_rate": "100%",
        "conn10_rate": "100%",
        "conn15_rate": "100%",
        "conn20_rate": "100%",
        "conn30_rate": "100%",
        "lost10_rate": "0%",
        "lost20_rate": "0%",
        "lost25_rate": "0%",
        "lost30_rate": "0%",
        "lost35_rate": "0%",
        "lost40_rate": "0%",
        "avg_lost1_secs": "0",
        "avg_lost3_secs": 61,
        "avg_lost4_secs": "0",
        "avg_lost5_secs": "0"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业ID
queue_id技能组ID
queue_name技能组名称
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
nowdate日期
in_num呼入量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
lost(x)_num(x)s放弃量
lost(x)_secs(x)s放弃时长
date日期
queue_in_num技能组进线量
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率
avg_lost(x)_secs平均(x)s放弃时长

技能组话务(小时)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/queue/hour

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "que_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "22147",
        "vcc_id": "2",
        "queue_id": "616",
        "queue_name": "\u8d22\u52a1\u7ec4",
        "time_stamp": "11",
        "start_date": "2015-12-18",
        "in_num": "2",
        "lost_num": "1",
        "lost_secs": "61",
        "lost10_num": "0",
        "lost20_num": "0",
        "lost25_num": "0",
        "lost30_num": "0",
        "lost35_num": "0",
        "lost40_num": "0",
        "conn_num": "1",
        "queue_secs": "66",
        "ring_num": "1",
        "ring_secs": "5",
        "conn5_num": "1",
        "conn10_num": "1",
        "conn15_num": "1",
        "conn20_num": "1",
        "conn30_num": "1",
        "conn_secs": "1",
        "wait_secs": "5",
        "deal_secs": "0",
        "lost1_num": "0",
        "lost1_secs": "0",
        "lost3_num": "1",
        "lost3_secs": "61",
        "lost4_num": "0",
        "lost4_secs": "0",
        "lost5_num": "0",
        "lost5_secs": "0",
        "date": "2015-12-18 11\u65f6",
        "queue_in_num": 2,
        "avg_lostsecs": 61,
        "conn_rate": "50%",
        "avg_queuesecs": 33,
        "avg_ringsecs": 5,
        "avg_connsecs": 1,
        "avg_waitsecs": 5,
        "avg_dealsecs": 6,
        "conn5_rate": "100%",
        "conn10_rate": "100%",
        "conn15_rate": "100%",
        "conn20_rate": "100%",
        "conn30_rate": "100%",
        "lost10_rate": "0%",
        "lost20_rate": "0%",
        "lost25_rate": "0%",
        "lost30_rate": "0%",
        "lost35_rate": "0%",
        "lost40_rate": "0%",
        "avg_lost1_secs": "0",
        "avg_lost3_secs": 61,
        "avg_lost4_secs": "0",
        "avg_lost5_secs": "0"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业Id
queue_id技能组ID
queue_name技能组名称
time_stamp时间段
start_date开始时间
in_num呼入量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
lost(x)_num(x)s放弃量
lost(x)_secs(x)s放弃时长
date日期
queue_in_num进技能组量
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率
avg_lost(x)_secs平均(x)s放弃时长

技能组话务(半小时)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/queue/halfhour

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "que_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "24604",
        "vcc_id": "2",
        "queue_id": "613",
        "queue_name": "\u9500\u552e\u7ec4",
        "time_stamp": "18",
        "start_date": "2015-12-21",
        "in_num": "0",
        "lost_num": "0",
        "lost_secs": "0",
        "lost10_num": "0",
        "lost20_num": "0",
        "lost25_num": "0",
        "lost30_num": "0",
        "lost35_num": "0",
        "lost40_num": "0",
        "conn_num": "0",
        "queue_secs": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "conn5_num": "0",
        "conn10_num": "0",
        "conn15_num": "0",
        "conn20_num": "0",
        "conn30_num": "0",
        "conn_secs": "0",
        "wait_secs": "13",
        "deal_secs": "0",
        "lost1_num": "0",
        "lost1_secs": "0",
        "lost3_num": "0",
        "lost3_secs": "0",
        "lost4_num": "0",
        "lost4_secs": "0",
        "lost5_num": "0",
        "lost5_secs": "0",
        "date": "2015-12-21 09:00",
        "queue_in_num": 0,
        "avg_lostsecs": "0",
        "conn_rate": "0%",
        "avg_queuesecs": "0",
        "avg_ringsecs": "0",
        "avg_connsecs": "0",
        "avg_waitsecs": "13",
        "avg_dealsecs": 13,
        "conn5_rate": "0%",
        "conn10_rate": "0%",
        "conn15_rate": "0%",
        "conn20_rate": "0%",
        "conn30_rate": "0%",
        "lost10_rate": "0%",
        "lost20_rate": "0%",
        "lost25_rate": "0%",
        "lost30_rate": "0%",
        "lost35_rate": "0%",
        "lost40_rate": "0%",
        "avg_lost1_secs": "0",
        "avg_lost3_secs": "0",
        "avg_lost4_secs": "0",
        "avg_lost5_secs": "0"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业Id
queue_id技能组ID
queue_name技能组名称
time_stamp时间段
start_date开始时间
in_num呼入量
lost_num放弃量
lost_secs放弃时长
lost10_num10s放弃量
lost20_num20s放弃量
lost25_num25s放弃量
lost30_num30s放弃量
lost35_num35s放弃量
lost40_num40s放弃量
conn_num接通量
queue_secs排队时长
ring_num振铃数量
ring_secs振铃时长
conn5_num5s接通量
conn10_num10s接通量
conn15_num15s接通量
conn20_num20s接通量
conn30_num30s接通量
conn_secs接通时长
wait_secs等待时长
deal_secs事后处理时长
lost(x)_num(x)s放弃量
lost(x)_secs(x)s放弃时长
date日期
queue_in_num进技能组量
avg_lostsecs平均漏话时长
conn_rate接通率
avg_queuesecs平均排队时长
avg_ringsecs平均振铃时长
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_dealsecs平均事后处理时长
conn5_rate5s接通率
conn10_rate10s接通率
conn15_rate15s接通率
conn20_rate20s接通率
conn30_rate30s接通率
lost10_rate10s放弃率
lost20_rate20s放弃率
lost25_rate25s放弃率
lost30_rate30s放弃率
lost35_rate35s放弃率
lost40_rate40s放弃率
avg_lost(x)_secs平均(x)s放弃时长

坐席工作表现(月)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/agent/month

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "ag_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": 1,
    "rows": [{
        "in_num": "41",
        "out_num": "7",
        "out_calls": "21",
        "out_secs": "4",
        "conn_secs": "662",
        "internal_num": "1",
        "ring_num": "111",
        "ring_secs": "-99958",
        "consult_num": "1",
        "consult_secs": "4",
        "hold_num": "0",
        "hold_secs": "0",
        "conference_num": "0",
        "conference_secs": "0",
        "shift_num": "0",
        "login_secs": "467523",
        "ready_secs": "439157",
        "busy_secs": "-26146",
        "wait_num": "101",
        "wait_secs": "155543",
        "ag_id": "41",
        "ag_num": "8001",
        "ag_name": "\u6d4b\u6d4b\u6d4b",
        "start_date": "2015-10",
        "agstanum58": 0,
        "agstaduration58": 0,
        "agstanum59": 0,
        "agstaduration59": 0,
        "agstanum73": 0,
        "agstaduration73": 0,
        "agstanum74": 0,
        "agstaduration74": 0,
        "agstanum76": 0,
        "agstaduration76": 0,
        "date": "2015-10",
        "agent": "8001 \u6d4b\u6d4b\u6d4b",
        "avg_connsecs": 14,
        "avg_waitsecs": 1540,
        "avg_callsecs": 3188,
        "avg_ringsecs": -901,
        "avg_consultsecs": 4,
        "avg_holdsecs": "0",
        "avg_consecs": "0",
        "busy_rate": "-5.59%",
        "work_rate": "33.41%",
        "total_ringsecs": "-99958",
        "total_waitsecs": "155543"
    }]
}

结果字段说明

字段说明
in_num呼入量
out_num呼出量
out_calls呼出总量
out_secs呼出总时长
conn_secs通话总时长
internal_num内呼总量
ring_num振铃数量
ring_secs振铃时长
consult_num咨询量
consult_secs咨询时长
hold_num保持量
hold_secs保持时长
conference_num会议量
conference_secs会议时长
shift_num转接量
login_secs登录时长
ready_secs就绪时长
busy_secs置忙时长
wait_num等待量
wait_secs等待时长
agstanum+reason置忙原因名称
agstaduration+reason置忙原因持续时长
date时间
agent坐席
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_callsecs平均呼叫时长
avg_ringsecs平均振铃时长
avg_consultsecs平均咨询时长
avg_holdsecs平均保持时长
avg_consecs平均接通时长
busy_rate置忙率
work_rate工作率
total_ringsecs总振铃时长
total_waitsecs总等待时长

坐席工作表现(日)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/agent/day

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01", "end_date":"2015-12-01 ", "ag_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "512",
    "rows": [{
        "id": "2569193",
        "vcc_id": "2",
        "ag_id": "1215",
        "ag_name": "\u65e0\u9521\u975e\u5de5\u4f5c\u65f6\u95f4",
        "ag_num": "8001",
        "time_stamp": "21",
        "start_date": "2015-12",
        "nowdate": "2015-12-21",
        "in_num": "0",
        "out_num": "0",
        "out_calls": "0",
        "out_secs": "0",
        "conn_secs": "0",
        "internal_num": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "consult_num": "0",
        "consult_secs": "0",
        "hold_num": "0",
        "hold_secs": "0",
        "conference_num": "0",
        "conference_secs": "0",
        "shift_num": "0",
        "login_secs": "734",
        "ready_secs": "734",
        "busy_secs": "0",
        "wait_num": "0",
        "wait_secs": "0",
        "agstanum58": 0,
        "agstaduration58": 0,
        "agstanum59": 0,
        "agstaduration59": 0,
        "agstanum73": 0,
        "agstaduration73": 0,
        "agstanum74": 0,
        "agstaduration74": 0,
        "agstanum76": 0,
        "agstaduration76": 0,
        "date": "2015-12-21",
        "agent": "8001 \u65e0\u9521\u975e\u5de5\u4f5c\u65f6\u95f4",
        "avg_connsecs": "0",
        "avg_waitsecs": "0",
        "avg_callsecs": 0,
        "avg_ringsecs": "0",
        "avg_consultsecs": "0",
        "avg_holdsecs": "0",
        "avg_consecs": "0",
        "busy_rate": "0%",
        "work_rate": "0%",
        "total_ringsecs": "0",
        "total_waitsecs": "0"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业ID
ag_id坐席ID
ag_name坐席名称
ag_num坐席工号
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
nowdate日期
in_num呼入量
out_num呼出量
out_calls呼出总量
out_secs呼出总时长
conn_secs通话总时长
internal_num内呼总量
ring_num振铃数量
ring_secs振铃时长
consult_num咨询量
consult_secs咨询时长
hold_num保持量
hold_secs保持时长
conference_num会议量
conference_secs会议时长
shift_num转接量
login_secs登录时长
ready_secs就绪时长
busy_secs置忙时长
wait_num等待量
wait_secs等待时长
agstanum(x)某置忙原因名称
agstaduration(x)某置忙原因持续时长
date时间
agent坐席
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_callsecs平均呼叫时长
avg_ringsecs平均振铃时长
avg_consultsecs平均咨询时长
avg_holdsecs平均保持时长
avg_consecs平均接通时长
busy_rate置忙率
work_rate工作率
total_ringsecs总振铃时长
total_waitsecs总等待时长

坐席工作表现(小时)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/agent/hour

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "ag_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "2844410",
        "vcc_id": "2",
        "ag_id": "1215",
        "ag_name": "\u65e0\u9521\u975e\u5de5\u4f5c\u65f6\u95f4",
        "ag_num": "8001",
        "time_stamp": "17",
        "start_date": "2015-12-21",
        "in_num": "0",
        "out_num": "0",
        "out_calls": "0",
        "out_secs": "0",
        "conn_secs": "0",
        "internal_num": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "consult_num": "0",
        "consult_secs": "0",
        "hold_num": "0",
        "hold_secs": "0",
        "conference_num": "0",
        "conference_secs": "0",
        "shift_num": "0",
        "login_secs": "372",
        "ready_secs": "372",
        "busy_secs": "0",
        "wait_num": "0",
        "wait_secs": "0",
        "agstanum58": 0,
        "agstaduration58": 0,
        "agstanum59": 0,
        "agstaduration59": 0,
        "agstanum73": 0,
        "agstaduration73": 0,
        "agstanum74": 0,
        "agstaduration74": 0,
        "agstanum76": 0,
        "agstaduration76": 0,
        "date": "2015-12-21 17\u65f6",
        "agent": "8001 \u65e0\u9521\u975e\u5de5\u4f5c\u65f6\u95f4",
        "avg_connsecs": "0",
        "avg_waitsecs": "0",
        "avg_callsecs": 0,
        "avg_ringsecs": "0",
        "avg_consultsecs": "0",
        "avg_holdsecs": "0",
        "avg_consecs": "0",
        "busy_rate": "0%",
        "work_rate": "0%",
        "total_ringsecs": "0",
        "total_waitsecs": "0"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业ID
ag_id坐席ID
ag_name坐席名称
ag_num坐席工号
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
in_num呼入量
out_num呼出量
out_calls呼出总量
out_secs呼出总时长
conn_secs通话总时长
internal_num内呼总量
ring_num振铃数量
ring_secs振铃时长
consult_num咨询量
consult_secs咨询时长
hold_num保持量
hold_secs保持时长
conference_num会议量
conference_secs会议时长
shift_num转接量
login_secs登录时长
ready_secs就绪时长
busy_secs置忙时长
wait_num等待量
wait_secs等待时长
agstanum(x)某置忙原因名称
agstaduration(x)某置忙原因持续时长
date时间
agent坐席
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_callsecs平均呼叫时长
avg_ringsecs平均振铃时长
avg_consultsecs平均咨询时长
avg_holdsecs平均保持时长
avg_consecs平均接通时长
busy_rate置忙率
work_rate工作率
total_ringsecs总振铃时长
total_waitsecs总等待时长

坐席工作表现(半小时)报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/agent/halfhour

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_date":"2015-12-01 00:00:00", "end_date":"2015-12-01 12:00:00", "ag_id":"1,23,4" } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
200ok

结果示例

{
    "code": 200,
    "total": 1,
    "page": 1,
    "records": "1",
    "rows": [{
        "id": "3095493",
        "vcc_id": "2",
        "ag_id": "1215",
        "ag_name": "\u65e0\u9521\u975e\u5de5\u4f5c\u65f6\u95f4",
        "ag_num": "8001",
        "time_stamp": "35",
        "start_date": "2015-12-21",
        "in_num": "0",
        "out_num": "0",
        "out_calls": "0",
        "out_secs": "0",
        "conn_secs": "0",
        "internal_num": "0",
        "ring_num": "0",
        "ring_secs": "0",
        "consult_num": "0",
        "consult_secs": "0",
        "hold_num": "0",
        "hold_secs": "0",
        "conference_num": "0",
        "conference_secs": "0",
        "shift_num": "0",
        "login_secs": "372",
        "ready_secs": "372",
        "busy_secs": "0",
        "wait_num": "0",
        "wait_secs": "0",
        "date": "2015-12-21 17:30",
        "agent": "8001 \u65e0\u9521\u975e\u5de5\u4f5c\u65f6\u95f4",
        "avg_connsecs": "0",
        "avg_waitsecs": "0",
        "avg_callsecs": 0,
        "avg_ringsecs": "0",
        "avg_consultsecs": "0",
        "avg_holdsecs": "0",
        "avg_consecs": "0",
        "busy_rate": "0%",
        "work_rate": "0%",
        "total_ringsecs": "0",
        "total_waitsecs": "0"
    }]
}

结果字段说明

字段说明
id记录ID
vcc_id企业ID
ag_id坐席ID
ag_name坐席名称
ag_num坐席工号
time_stamp时间段（0 00:00~00:30 1 00:30~1:00）
start_date开始时间
in_num呼入量
out_num呼出量
out_calls呼出总量
out_secs呼出总时长
conn_secs通话总时长
internal_num内呼总量
ring_num振铃数量
ring_secs振铃时长
consult_num咨询量
consult_secs咨询时长
hold_num保持量
hold_secs保持时长
conference_num会议量
conference_secs会议时长
shift_num转接量
login_secs登录时长
ready_secs就绪时长
busy_secs置忙时长
wait_num等待量
wait_secs等待时长
date时间
agent坐席
avg_connsecs平均通话时长
avg_waitsecs平均等待时长
avg_callsecs平均呼叫时长
avg_ringsecs平均振铃时长
avg_consultsecs平均咨询时长
avg_holdsecs平均保持时长
avg_consecs平均接通时长
busy_rate置忙率
work_rate工作率
total_ringsecs总振铃时长
total_waitsecs总等待时长

技能组来电分配报表

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/inallot

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "result":0 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": 4,
    "data": [{
        "que_name": "\u9910\u996e\u5ba2\u6237\u7ec4",
        "num": "13",
        "rate": "1.24%"
    }, {
        "que_name": "\u9500\u552e\u7ec4",
        "num": "7",
        "rate": "0.67%"
    }, {
        "que_name": "\u8f6c\u6280\u80fd\u7ec4",
        "num": "72",
        "rate": "6.88%"
    }, {
        "que_name": "\u8d22\u52a1\u7ec4",
        "num": "8",
        "rate": "0.76%"
    }]
}

结果字段说明

字段说明
que_name技能组名称
num分配数量
rate分配率

满意度评价汇总

接口地址

POST http://m.icsoc.net/v2/wintelapi/data/evaluatecollec

接口参数

参数说明备注
info筛选条件：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_num":"1002", "que_id":1, "call_type":2, "group_id":0 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404开始日期不正确
405结束日期不正确
406权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": 1,
    "page": 1,
    "total_pages": 1,
    "data": [{
        "ag_id": "1217",
        "ag_num": "8004",
        "ag_name": "Wen Yu Shang",
        "num": "10",
        "defeat": "10",
        "success": "0",
        "e-1": "5",
        "e-2": "0",
        "e-3": "0",
        "e-4": "5",
        "e0": "0",
        "e1": "0",
        "e2": "0",
        "e3": "0",
        "e4": "0",
        "e5": "0",
        "e6": "0",
        "e7": "0",
        "e8": "0",
        "e9": "0"
    }]
}

结果字段说明

字段说明
ag_id坐席ID
ag_num坐席工号
ag_name坐席名称
num评价总数
defeat失败数
success成功数
e-1按1键评价
e-2按2键评价
e-3按3键评价
e-4按4键评价
e00
e11
e22
e33
e44
e55
e66
e77
e88
e99
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